Connecting Stripe
Servida uses Stripe Connect to process payments. You'll need to connect (or create) a Stripe account to accept payments from clients.
Starting the Setup
- Go to Settings in the sidebar
- Scroll to the Payment Processing section (or click the onboarding task "Set Up Payment Processing")
- Click Connect with Stripe
- You'll be redirected to Stripe's onboarding flow
Stripe Onboarding
During Stripe's setup, you'll provide:
- Business information — Legal name, type (individual/company), address
- Identity verification — Government ID and SSN/EIN (required by law)
- Bank account — Where Stripe deposits your payouts
- Tax information — W-9 or equivalent
This process takes about 10 minutes. Stripe handles all compliance and security.
Verification Status
After completing Stripe onboarding, your status panel shows:
| Status | Meaning |
|---|---|
| ✅ Details Submitted | Your business info is complete |
| ✅ Charges Enabled | You can accept payments |
| ✅ Payouts Enabled | Money can be transferred to your bank |
All three must be green before you can accept payments. If any are pending, click "Complete Setup" to finish.
Webhook Auto-Registration
Servida automatically registers Stripe webhooks when you connect. This means payment confirmations, subscription updates, and invoice status changes are processed in real-time without any manual configuration.
What Servida Costs
Servida has two charges, and they're separate things:
- $10/month for platform access — unlimited clients, unlimited photo uploads, everything else. 30-day free trial for new accounts.
- A 5% platform fee during beta on invoices and subscription payments processed through Stripe.
Platform Fee
How it works
- The fee is deducted from your payout, not added to your client's bill
- Your client is charged exactly the amount you invoice them
- On a $100 invoice, your client pays $100 and you receive $95
- Stripe's own processing fees (typically 2.9% + 30¢) apply separately and are charged by Stripe, not Servida
What it applies to
- Invoices created and sent through Servida on or after 2026-08-11
- Subscriptions created on or after that date, on each recurring charge
Invoices you sent before that date are unaffected and pay out in full. If you collect payment outside Servida — cash, check, or your own Stripe invoicing — no platform fee applies, since the payment never runs through the platform.
The referral promo
If you joined through a referral link, your first 30 days carry no platform fee on invoices. Recurring subscriptions you set up during that window are not covered — the fee is fixed on a subscription when it's created.
Accepting the terms
You'll be asked to accept the updated fee terms the next time you sign in. You need to accept before creating or sending new invoices.
Existing accounts have 30 days from the day they're notified to subscribe to the $10/month plan. After that, access pauses until you subscribe — your clients, history, photos, and data stay exactly where they are and nothing is deleted.
Security
- All payment processing is handled by Stripe — Servida never sees or stores credit card numbers
- Stripe is a PCI Level 1 certified payment processor
- Funds go directly to your connected Stripe account, less the platform fee described above
Troubleshooting
- "Charges not enabled" — Complete all required fields in Stripe's dashboard
- "Payouts not enabled" — Verify your bank account in Stripe
- Webhook issues — Webhooks are auto-registered; if payments aren't updating, check the Stripe dashboard for failed webhook deliveries